• Leaf & Stone
• PO Box 2245
• GEELONG Vic 3220

Payment:

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Payment can be by Credit Card (VISA or Mastercard),  Money Order,  Personal Cheque or Direct Payment to our Bank Account.   Payments must be received (and,  in the case of cheques and money orders,  cleared through our bank account) before dispatch of goods.

Generally,  Credit Card transactions are not processed until goods are ready for dispatch.   If an order is placed for goods which are not currently in stock,  a 20% deposit may be required.   The remaining payment will be processed once the goods are ready for dispatch.   (As we do not retain Credit Card information once the deposit has been processed,  we will contact you again for final Credit Card payment details prior to dispatch of the goods.)   The Customer Copy of Credit Card transaction slip(s) is shipped with the goods,  together with a Tax Invoice/Receipt.

Freight for bulky or heavy items,  including items shipped on pallets,  is the responsibility of the Consignee.   Consignees should arrange with their preferred carrier to collect the goods from Leaf & Stone, once they have been packed and made ready for shipment.

Alternatively,  at the Consignee's request,  Leaf & Stone may arrange for a carrier to collect the goods.   Under these circumstances goods will normally be shipped with TNT Road Express.   Leaf & Stone will estimate the cost of freight based on the current TNT freight rate.   Insurance is available,  at $1.40 per $100 value or part thereof,  for goods shipped with TNT.

Regardless of how collection of bulky or heavy items is arranged,  it is the Consignee's responsibility to ensure that there will be appropriate personnel and equipment available at the delivery address to enable the goods to be unloaded.   Commercial freight carriers usually work on a Business-to-Business basis.   Consequently it is necessary that there is someone present at the delivery address during normal business hours to receive and unload the goods.   Extra delivery charges may be incurred if these requirements are not met by the Consignee.

If the Consignee asks Leaf & Stone to arrange freight, the estimated cost of packing,  freight and insurance will be notified to the Consignee.   If the Consignee accepts these estimated costs,  Leaf & Stone will include them, at cost, as part of the total payment amount for the goods.   Should any valid alterations to the estimated freight costs arise and be charged by the carrier, the consignee will be Invoiced for these costs as they arise.

Goods are packed in a manner suitable for courier delivery.   However,  Leaf & Stone do not warrant against damage which may occur due to excessively rough handling,  once goods have been dispatched.   Nor can we guarantee delivery times or dates,  as we have absolutely no control over the passage of goods once they have left us!  

Processing Orders for payment by Credit Card:

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For the time being,  for reasons of customer security,  we have decided not to process orders over the Internet.   We believe we can offer a better level of customer service and security from potential misuse of your Credit Card by conducting transactions over the telephone.   Currently we only accept VISA or Mastercard for Telephone Order transactions.   These cards have an extra level of customer protection specifically designed for Telephone Ordering.

To Process a Credit Card transaction,  we will ask you for the following information:

• Type of Card (VISA or Mastercard)
• Full name of Cardholder (as it appears on the Card)
• Street address of Cardholder (goods will be delivered to this address)
• Phone number at street address of Cardholder
• Name listed in the telephone directory at street address of Cardholder (if not Cardholder)
• 16 digit Credit Card number
• 4 digit Credit Card expiry date
• 3 digit Card Check Value (CCV - printed on the signature strip of the card)

As with all traders who process Credit Card "Cardholder not present" transactions, we are required by the credit provider to retain some of this information.   However,  once a transaction has been completed,  we do not retain Credit Card details (beyond those which are printed out on the Merchant copy of the transaction slip at the time of processing the transaction) - nor do we retain the CCV Number (the Credit Card number and CCV are never recorded electronically and are destroyed immediately the transaction has been processed).   Name and contact details,  which we are required to retain for a limited time,  are secure.   No information is held in a system which is accessible via the Internet or any other communications network.   We do not make information regarding customers available to third parties.